Returns & Exchanges

You can shop with confidence knowing that Georgy Collection will happily refund or exchange any item(s) in accordance with our Returns & Exchanges Policy.

To arrange a return, you will need to download and fill in our RETURNS FORM and send it back with the item(s)

Please carefully read our Returns & Exchanges Policy below before sending any items back.

Please note that we cannot exchange or refund items purchased through our stockists or other online retail stores. Items must be returned to the original place of purchase.

 

RETURNS & EXCHANGES POLICY

NO REFUNDS OR EXCHANGES ON SALE ITEMS

Georgy Collection will happily refund or exchange any full priced item(s) for another colour or size in the same style as originally purchased OR any other item, depending on availability.

If you wish to exchange with an unavailable item OR you wish to exchange for another item at a later date, a store credit will be issued and any additional payments can be made at checkout.

We will be happy to refund or exchange any full priced item(s) providing:

All tags remain attached
Item(s) remain in original condition as dispatched from our online store
Item(s) have not been damaged while being tried on e.g. tears, pulled threads, broken or damaged zips/ hooks/ buttons/ straps, missing buttons or separate attachments, over stretched or damaged fabric
Item(s) are unworn & unmarked in any way e.g. soiled, food/drink stains, make-up products, tanning products, perfume/perspiration product odours/stains, perspiration marks and odour, cigarette odour etc.
Item(s) have not been dry cleaned, washed or spot cleaned.
Item(s) you wish to refund or exchange are returned to us within 14 days from the date your order was placed.
If you return an item not in its original condition your refund, exchange or store credit will not be approved and your item will be returned to you.

Refunds, exchanges and store credits will be for the value of the item(s) ONLY. Any shipping expenses will not be refunded or included as these are non-refundable.

All refunds are reversed to the original card or account of purchase. (Please note that card refunds may take up to 10 business days)

Return Shipping expenses are at the customer’s expense unless item(s) have been sent to you incorrectly or if an item has been deemed faulty.

 

NOTE TO INTERNATIONAL CUSTOMERS

Should you wish to return an item, you need to notify us via email at customerservice@georgycollection.com within 14 days from date of purchase BEFORE you send it back.

The returned item needs to be received by us within 21 days from the date your order was received.

If you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package.

Please label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless you the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.

 

WE DO NOT ISSUE REFUNDS FOR CREDIT NOTES OR E-VOUCHERS.

Credit Notes are non-refundable. If an item was purchased with a credit note then the refund will also be in the form of a credit note.

E-Vouchers are non-refundable. If an item was purchased with an E-Voucher then the refund will also be in the form of an E-Voucher.