CLAUDIA - WHITE FLORAL

AUSTRALIAN ORDERS

• FREE SHIPPING ON ALL AUSTRALIAN ORDERS!
• All orders within Australia will be delivered via Australia Post.
• All orders fully trackable. 

DELIVERY TIME WITH AUSTRALIA POST:

• Customers can expect to receive their order within 3–4 business days.
• EXPRESS Post is available at a flat rate of $12 and takes between 1-2 business days to arrive.
• All orders placed before 12pm ACST from Monday to Friday will be packed and sent the same day.
• All orders placed after 12pm ACST from will be packed and sent the next day.
• All orders that are packed and sent on a Friday will not be delivered before the following Monday.
• Please note that all orders placed after 12pm ACST on Fridays and all orders placed on a Saturday or a Sunday will not be packed and sent until the following Monday.

TRACKING YOUR ORDER:

• Once the team at Georgy Collection has packed and dispatched your order you will automatically receive an email with your tracking details. You can view your delivery status at any time.
• A signature will be required upon delivery. If there is no-one at the delivery address, a notification card will be left for you by Australia Post to collect your order from your local post office.

Please note Georgy Collection will not be held responsible for delays incurred by incorrectly provided addresses or any other external circumstances beyond our control.

INTERNATIONAL SHIPPING

All international orders are shipped with DHL EXPRESS: 2-4 business days

• FREE EXPRESS International Shipping when you spend over $350 AUD. 
• Orders under $350 AUD have a flat Shipping rate of $45 AUD
• International customers must provide phone number at checkout.
• There may be customs or import fees upon delivery in your country, please note that Georgy Collection is not responsible for covering these extra costs.
• Orders placed before 2PM ACST on a business day, are packed and sent the same day.
• Please note that all orders placed after 2pm ACST on Fridays and all orders placed on a Saturday or a Sunday will not be packed and sent until the following Monday. 

TRACKING YOUR ORDER:

• Once your order has been dispatched, you will receive an email with your tracking details.
• All DHL parcels require a signature upon delivery. If you are not home, DHL should provide instructions on how/where to receive your parcel.

Please note Georgy Collection will not be held responsible for delays incurred by incorrectly provided addresses or any other external circumstances beyond our control.

You can shop with confidence knowing that Georgy Collection will happily refund or exchange any item(s) in accordance with our Returns & Exchanges Policy. 

YES, even if it was on sale!

To arrange a return, you will need to download and fill in our RETURNS FORM and send it back with the item(s)

Please carefully read our Returns & Exchanges Policy below before sending any items back.

Please note that we cannot exchange or refund items purchased through our stockists or other online retail stores. Items must be returned to the original place of purchase.

RETURNS & EXCHANGES POLICY

Georgy Collection will happily refund or exchange any full priced item(s) for another colour or size in the same style as originally purchased OR any other item, depending on availability. 

If you wish to exchange with an unavailable item OR you wish to exchange for another item at a later date, a store credit will be issued and any additional payments can be made at checkout.

To save on return postage you DO NOT need to return the gift box if you received one.

We will be happy to refund or exchange any item(s) providing:

• All tags remain attached
• Item(s) remain in original condition as dispatched from our online store
• Item(s) have not been damaged while being tried on e.g. tears, pulled threads, broken or damaged zips/ hooks/ buttons/ straps, missing buttons or separate attachments, over stretched or damaged fabric
• Item(s) are unworn & unmarked in any way e.g. soiled, food/drink stains, make-up products, tanning products, perfume/perspiration product odours/stains, perspiration marks and odour, cigarette odour etc.
• Item(s) have not been dry cleaned, washed or spot cleaned.
• Item(s) you wish to refund or exchange are returned to us within 14 days from the date your order was placed.

If you return an item not in its original condition your refund, exchange or store credit will not be approved and your item will be returned to you.

Refunds, exchanges and store credits will be for the value of the item(s) ONLY. Any shipping expenses will not be refunded or included as these are non-refundable.

All refunds are reversed to the original card or account of purchase. (Please note that card refunds may take up to 10 business days)

Return Shipping expenses are at the customer’s expense unless item(s) have been sent to you incorrectly or if an item has been deemed faulty.

NOTE TO INTERNATIONAL CUSTOMERS

Should you wish to return an item, you need to notify us via email at customerservice@georgycollection.com within 14 days from date of purchase BEFORE you send it back.

The returned item needs to be received by us within 21 days from the date your order was received.

If you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package.  

Please label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless you the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.

Return Shipping expenses are at the customer’s expense unless item(s) have been sent to you incorrectly or if an item has been deemed faulty.

WE DO NOT ISSUE REFUNDS FOR CREDIT NOTES OR E-VOUCHERS.

Credit Notes are non-refundable. If an item was purchased with a credit note then the refund will also be in the form of a credit note.

E-Vouchers are non-refundable. If an item was purchased with an E-Voucher then the refund will also be in the form of an E-Voucher.